Rockstar has said that it’s not possible to restore any characters lost during the difficult launch window of Grand Theft Auto Online.

In a statement on the game’s support page, the company writes, “For those asking about their lost characters or rank, those will not be able to be restored so we sincerely hope that this cash stimulus we’re giving out this month will help you get back on your feet or to make your new life in Los Santos & Blaine extra sweet.”

The stimulus package announced yesterday amounts to two deposits of $250,000 in-game currency into all players’ bank accounts.

In order to be eligible for the stimulus package, players must play, or have played Grand Theft Auto Online in the month of October, said Rockstar.

Players will also need to install an upcoming Grand Theft Auto V title update, scheduled for next week. The update is expected to fix the remaining instances of issues that have caused vehicle purchase loss and will also enable the functionality through which we’ll be providing this GTA$ stimulus cash to players, said the publisher.