GOG.com has expanded its refunds policy, making it easier for consumers to get their money back when they've made a mistake.
GOG now offers refunds on any game for 30 days as long as the user hasn't begun to download it. Previously, this window had been 14 days in line with EU law.
In addition, if the game won't run due to technical issues and the support team can't help, the 30 day refund window also applies.
"Hitting 'Buy' doesn't waive your rights" writes GOG in a statement that clearly takes aim at Steam.
Steam recently updated its Steam subscriber agreement and skirted the EU law by stating that purchasers had "the right to withdraw from a purchase transaction for digital content without charge and without giving any reason for a duration of fourteen days," but adds, "or until Valve's performance of its obligations has begun... whichever happens sooner."
As Steam games automatically begin downloading after a purchase is completed Valve completes its obligations immediately.
In New Zealand, consumers are protected under the Consumer Guarantees Act 1993.
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