Reports that new GameSpy Technologies owner Glu has raised prices and shut down servers without warning are inaccurate, the company has said.
Last week, developer Rebellion claimed that it had not been consulted before its Sniper Elite game servers were shut down, and that Glu was asking for a sum of money “far in excess” of what the company was previously paying for the GameSpy service.
Today, GameSpy spokesperson Jason B. Enriquez told Gameplanet that simply wasn't the case.
"I can confirm that GameSpy Technologies did not raise rates," he said.
"Rebellion had also not had an agreement in place with GameSpy for a number of years and had not been paying for service."
"They had the option to sign a new agreement with GameSpy Technologies. However, they declined and were informed that service would no longer be provided. Rebellion was well aware and service was not discontinued without notice."
So it was with all affected publishers, said Enriquez.
"All companies affected were notified that support would no longer be provided if their agreement with GameSpy Technologies was not renewed. Unfortunately some of the publishers that chose not to renew support did not message to their communities that service would be disrupted."
Glu also took to social media to set the record straight.
“We recognize that fans of games where the publisher has elected to discontinue GameSpy Technologies support are frustrated,” read a post on the company’s Facebook page.
“However, reports that GameSpy Technologies ‘shutdown servers without warning’ are simply inaccurate.”
“GameSpy Technologies has continued to provide months, and in some cases years, of service support for free. However we cannot be expected to provide a service free of charge to publishers who choose not to renew their service agreements and in some cases remain delinquent in delivering payment for past services.”
“For the sake of clarity – the situation is identical to fans attributing fault to the hosting company of a popular website for ceasing hosting services, when the website owner refuses to pay its hosting bill,” it said.
“It is regrettable that these publishers chose not to inform their users of the impending discontinuation of support. We understand the frustration of fans that until now weren’t clear on why their game has lost some of its functionality, but hope that this clarifies the situation.”